Shipping policy
Effective Date: February 15, 2026
Thank you for shopping with Claramend. We are committed to delivering your wellness products safely and efficiently.
Processing Time
All orders are processed within 1 to 2 business days (Monday through Friday, excluding holidays) after your order is placed. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Times
Standard shipping within the United States typically takes 5 to 10 business days from the date of shipment. Please note that delivery times may vary depending on your location and carrier conditions. During peak seasons or promotional periods, shipping times may be slightly longer.
Shipping Rates
Shipping rates are calculated at checkout based on the weight of your order and your delivery address. We occasionally offer free shipping promotions, which will be clearly displayed on our website and at checkout.
Order Tracking
Once your order ships, you will receive an email with a tracking number and a link to track your package. If you have not received tracking information within 3 business days of placing your order, please contact us at help@claramend.com.
International Shipping
At this time, Claramend ships within the United States only. We are working on expanding our shipping options and hope to offer international delivery in the future.
Lost or Delayed Packages
If your package appears to be lost or has not arrived within 15 business days of the shipment date, please contact us at help@claramend.com. We will work with the carrier to locate your package and, if necessary, send a replacement or issue a full refund.
Incorrect Shipping Address
Please double-check your shipping address before completing your order. Claramend is not responsible for orders shipped to incorrect addresses provided by the customer. If you realize you have entered the wrong address, contact us immediately at help@claramend.com and we will do our best to update it before the order ships.
Contact Us
For any shipping-related questions or concerns, please email us at help@claramend.com. Our customer support team is available Monday through Friday and will respond within 1 to 2 business days.